Terms of Service

By accessing or using eshopOS, you agree to these Terms of Service and any policies incorporated by reference.

If you do not agree to these terms, you must stop using the platform immediately.

In these terms, the following words have the meanings set below.

eshopOS is a product and platform operated by Osarian Solutions. The product name eshopOS does not create a separate legal entity.

Official support and legal notices may be sent to [email protected] unless a separate written agreement provides a different notice address.

Our public operator domain is ossarian.com. Product and service domains may use eshop-os.com, app.eshop-os.com, docs.eshop-os.com, status.eshop-os.com, and other controlled service domains.

You must have legal capacity to enter a binding agreement and operate lawfully in your jurisdiction.

You are responsible for ensuring your business activities, products, and services are legal where you sell.

You must provide accurate information during registration and keep account details up to date.

You are responsible for maintaining account security, including passwords, authenticator codes, and API credentials.

You are the merchant of record for your store and remain responsible for catalog content, pricing, customer communications, taxes, and applicable legal compliance.

eshopOS is commerce software operated by Osarian Solutions. It provides dashboards, APIs, storefront tools, integrations, and operational infrastructure.

For merchant sales, unless a separate written agreement expressly says otherwise, eshopOS is not the merchant of record, seller, bank, payment processor, acquiring bank, money transmitter, e-money issuer, wallet provider, escrow agent, insurer, tax adviser, accountant, law firm, logistics carrier, fulfillment provider, marketplace seller, or card network for goods or services sold by merchants.

Payment acceptance, subscription billing, payouts, transfers, chargebacks, settlement timing, payment method availability, and financial compliance may involve independent third-party processors, banks, mobile money operators, card networks, and other financial partners.

You must not use the platform for illegal, abusive, or fraudulent conduct.

Subscriptions and platform fees are billed in advance and are generally non-refundable except where required by law or explicitly stated.

You authorize eshopOS, Osarian Solutions, and connected payment providers to charge fees due under your selected plan.

Platform subscription billing is separate from merchant-customer transactions, settlement accounts, and payout configuration. We may charge platform subscription fees through a different provider or currency than the provider or currency you use to receive customer payments.

Additional platform billing, payout, settlement, currency, and provider-boundary terms are described in the Payments, Payouts, and Subscriptions guide, which is incorporated by reference into these terms where applicable.

eshopOS and its licensors own the platform, including software, trademarks, and documentation.

You retain ownership of your content and grant us a limited license to host and process it to deliver services.

To the maximum extent permitted by law, eshopOS is not liable for indirect, incidental, special, consequential, or punitive damages.

Our aggregate liability for claims related to the service is limited to fees paid by you for the relevant service period, unless law requires otherwise.

You agree to defend, indemnify, and hold harmless eshopOS from claims arising out of your products, operations, violations of law, or breach of these terms.

You may terminate your account at any time. We may suspend or terminate access for breach, abuse, security risk, or legal requirements.

Termination does not remove obligations that by nature survive termination, including payment obligations already incurred.

Before filing formal claims, the parties agree to attempt good-faith resolution by notice and discussion.

Disputes are governed by the law and venue stated in your service order or, if none is specified, by the governing law disclosed on our legal contact page.

We aim for high availability but do not guarantee uninterrupted service.

Maintenance windows, third-party outages, and events beyond our control may affect availability.

We may update these terms to reflect legal, technical, or product changes.

Material updates will be communicated through the platform or by email. Continued use after the effective date constitutes acceptance.

These terms govern service usage. Our Privacy Policy explains how personal data is collected, used, and protected.

Where these terms and the Privacy Policy both apply, they are interpreted together.

The hosted platform operates against a 99.9% monthly uptime target for covered public services.

If service credits or additional remedies are included in your plan or enterprise order, they form part of your contract.

Unless explicitly stated, no SLA credits are owed for outages caused by customer systems or third-party dependencies.

Use of APIs and SDKs must comply with published limits, security requirements, and documentation.

We may review, restrict, or remove content that violates law, these terms, or trust-and-safety standards.

We may also suspend related accounts where risk to customers, merchants, or platform integrity is identified.

Feedback you submit may be used by eshopOS without restriction to improve products and services.

You represent that content uploaded to the platform does not violate third-party rights.

You are responsible for complying with trade controls, sanctions, anti-money-laundering obligations, and local consumer laws applicable to your business.

You must not use the platform where prohibited by applicable export or sanctions rules.

If we identify a material security incident affecting your data, we will investigate and notify you as required by law and contract.

You agree to cooperate in remediation and follow credential rotation and access-hardening guidance.

Beta features may change, be discontinued, or contain defects, and are provided 'as is' unless otherwise stated.

Beta features are excluded from production guarantees and may have separate usage constraints.

Payment processing may involve third-party processors, banks, mobile money operators, card networks, and other network partners, each with independent terms, onboarding checks, availability rules, risk controls, and settlement timelines.

eshopOS is not responsible for a provider's refusal, delay, hold, reserve, chargeback decision, payout schedule, currency availability, account limitation, account termination, or payment method change.

You remain responsible for chargebacks, disputes, refunds, fraud controls, prohibited-business compliance, customer notices, and all payment activity associated with your store.

Neither party is liable for delays or failures caused by events beyond reasonable control, including major infrastructure failures, natural disasters, and government actions.

You may not transfer these terms without prior written consent, except where allowed by mandatory law.

eshopOS may assign these terms in connection with merger, acquisition, or reorganization.

You consent to receive electronic notices, invoices, legal updates, and operational messages through email and in-product notifications.

If any provision is held invalid, the remaining provisions remain in effect.

These terms, together with incorporated policies and applicable order forms, constitute the entire agreement for the covered services.

You may authorize eshopOS to connect to third-party commerce platforms, marketplaces, shipping providers, payment providers, and related services.

When you connect an external service, you instruct eshopOS to request the scopes shown in the connection flow and to process the resulting data for store setup, migration, synchronization, reporting, and service delivery.