Payments, Payouts, and Subscriptions

eshopOS platform subscription fees are charged for access to software, infrastructure, support, and account features. Subscription billing is separate from merchant-customer transactions and separate from merchant payout settings.

Depending on country, plan, billing period, and provider availability, platform subscriptions may be billed through a different payment provider or currency than the provider or currency used for customer checkout or merchant payouts.

Merchants remain the seller and merchant of record for their stores. Customer payments, refunds, chargebacks, product fulfillment, customer support, and consumer-law obligations remain the merchant's responsibility unless a separate written agreement says otherwise.

For merchant sales, eshopOS provides software, infrastructure, and integrations. Unless a separate written agreement expressly says otherwise, eshopOS is not the merchant of record, seller, bank, payment processor, acquiring bank, money transmitter, e-money issuer, wallet provider, escrow agent, insurer, tax adviser, accountant, law firm, logistics carrier, fulfillment provider, or card network for goods or services sold by merchants.

Merchant payout setup is used to route settlement instructions to supported financial partners. Payout timing, holds, reserves, account approvals, reversals, negative balances, processor fees, bank fees, and settlement availability are controlled by the relevant payment provider, bank, mobile money operator, or card network.

Merchants must keep payout, identity, tax, business, and bank information accurate and current. Incorrect or incomplete information may delay or prevent settlement.

By connecting or using a provider such as Stripe, Paystack, banks, mobile money operators, or card networks, merchants may be subject to that provider's own terms, onboarding checks, prohibited-business rules, risk review, dispute processes, and settlement controls.

eshopOS may suspend payment-related features where required by law, provider rules, suspected fraud, sanctions exposure, chargeback activity, or platform integrity concerns.

Currencies shown for platform subscriptions, merchant storefront prices, customer payments, and merchant payouts may differ. Currency conversion, issuer fees, provider fees, bank fees, taxes, exchange rates, and settlement amounts may vary by country, provider, and payment method.

Unless expressly stated in a written order form, displayed estimates, reference rates, and analytics are operational tools and are not guaranteed exchange rates or financial advice.

eshopOS does not ask merchants to store full card numbers, CVV codes, or sensitive authentication data in the platform. Card and wallet payment collection should be handled through supported payment providers and hosted payment experiences where available.

Merchants must not upload cardholder data, authentication credentials, private keys, bank secrets, or other sensitive payment data into product descriptions, notes, support messages, files, or custom fields.