Platform Policy
Acceptable Use Policy
Merchants must use eshopOS lawfully, securely, and in a way that does not create unacceptable risk for customers, financial partners, infrastructure providers, or the platform.
Prohibited and restricted activity
- Illegal goods, illegal services, or activity that violates sanctions, export controls, anti-money-laundering rules, or anti-bribery laws.
- Fraud, phishing, impersonation, deceptive checkout flows, fake reviews, misleading product claims, or payment abuse.
- Counterfeit goods, intellectual-property infringement, stolen goods, or products that violate third-party rights.
- Weapons, explosives, controlled substances, unlicensed pharmaceuticals, unsafe medical products, or regulated products sold without required approvals.
- Hate, harassment, exploitation, non-consensual content, child sexual abuse material, or content that threatens violence.
- Malware, credential theft, unauthorized access, scraping abuse, spam, denial-of-service activity, or attempts to bypass platform limits.
- High-risk financial services, gambling, investment schemes, money movement, lending, insurance, or regulated services without required approvals.
- Any product, content, or activity that a payment provider, bank, mobile money operator, card network, logistics partner, or marketplace partner prohibits.
Merchant responsibilities
Merchants are responsible for ensuring their products, services, business model, licenses, customer terms, privacy notices, tax practices, refund practices, and payment setup comply with applicable law and provider rules.
If a product or activity is regulated, restricted, age-gated, region-limited, or payment-provider-sensitive, the merchant must obtain approval before offering it through eshopOS.
Enforcement
- Reject, remove, or restrict stores, products, content, integrations, payment methods, or checkout links.
- Suspend accounts, freeze risky workflows, revoke API keys, block webhooks, or limit platform access.
- Require extra verification, documentation, product evidence, business licensing, or compliance attestations.
- Share required information with payment providers, financial partners, infrastructure providers, law enforcement, or regulators where lawful and necessary.
- Terminate access where activity creates unacceptable legal, security, financial, or platform-integrity risk.