Account and data
Delete your eshopOS account
You can delete your eshopOS Merchant account in the app. If you cannot sign in, you can ask us to start the deletion process by email.
Last updated: October 23, 2026
Delete your account in the app
- 1Sign in to eShopOS Merchant.
- 2Open More, then Profile.
- 3Tap Delete account.
- 4Type your account email, enter the authenticator code when prompted, and confirm the deletion.
If you have not set up an authenticator yet, the app will tell you to configure one in Security before it accepts the deletion. This protects the account from someone else deleting it.
If you cannot sign in
Email support@ossarian.com from the email address on the account, using the subject “eshopOS account deletion request”. We may ask you to verify that you control the account before we act. Do not send your password or authenticator code by email.
What deletion removes
When the deletion is completed, your login is disabled, your profile name and email are anonymized, your store memberships are removed, and active sessions, API keys, webhooks, and developer apps are revoked. Storefronts where you are the only owner are archived and unpublished.
What we may keep
We keep a record of the deletion request and limited transaction, tax, fraud-prevention, dispute, and audit records where the law or a provider requires us to keep them. Archived store data may also be retained for those purposes. Backup copies are removed or overwritten on our normal backup rotation.
We keep these records only for as long as the applicable legal, tax, fraud-prevention, dispute-resolution, audit, or contractual requirement applies, and then delete or anonymize them.
Delete some data without deleting your account
You can delete individual products, posts, comments, images, and other content in the app without deleting your account. For a request about other account data, email support@ossarian.com. We may need to verify your identity before processing it.